WE HAVE BIG NEWS!
Answer Midwest has been awarded International Top Ten
We’re thrilled to announce that not only have we been awarded our 16th Award of Excellence but we ranked in a coveted TOP TEN POSITION.
Our team competed against answering services from all over North America and Canada and was recognized as the cream of the crop. We know we have a great team, but such highly esteemed international recognition sure feels good.
Article courtesy of Advantage News
While much of Madison County was closed over the weekend, Alton answering service Answer Midwest was caffeinated and ready to keep area businesses up and running.
“It is simply not an option for a 24-hour-a-day, 7-day-a week business to close, no matter what the forecast,” says Jen Schulz, vice president. “We’re working so our clients don’t have to.”
With the goal of treating others the way they want to be treated, the company brought in lots of food, supplied a cot and blow up mattresses and set up a big-screen TV with Netflix so those who were working could have a place to step away and relax amidst the craziness.
“We know just how valuable our employees are to Answer Midwest,” Schulz said. “Everything we do comes back to our mission, so it’s natural that we would take care of our team.”
Answer Midwest was booming over the weekend, which is to be expected when most of the area’s businesses were closed because of the weather and the Martin Luther King Jr. holiday. They more than doubled their normal call volumes, taking thousands of calls for hundreds of businesses across the country.
Clients were elated to be able to let their employees stay home during the storm and know their callers would still be taken care of. The callers always appreciate being able to reach a person on the other end of the line and not a machine.
“It’s an era of instant gratification,” Schulz said. “At Answer Midwest we want to keep businesses and their clients connected, no matter what the obstacle.”
Owned and managed by the Tedrick family since 1991, Answer Midwest offers customers all over the country a wide range of telephone-related support services, from reception phone services to help desk, order-taking, appointment management and even dispatching for service calls and medical emergencies.
Visit http://advantagenews.com/news/business/call-center-campout/ to see the story on Advantage News
We are happy to announce that Answer Midwest, Inc. has earned the Association of Teleservices International Diamond Plus Award for fifteen consecutive years.
“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria.” Says ATSI President Jeffrey W. Zindel, “Companies that earn this award are continuously focusing on delivering first class service to their customers. It is truly an honor!”
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
We are incredibly proud and honored to have earned this prestigious award for the 15th year! Answer Midwest takes great pride in our employees and their ongoing excellent service skills. Thank you all for your continued support!
Answer Midwest is very proud to announce our new venture with Nexstar Network. We are working together as a part of their Strategic Partner Program. Nexstar is a company that partners with nearly 500 top independent home services contractors. This includes plumbers, heating and air conditioning professionals and electrical trades workers. Nexstar was founded and is owned by members.
Answer Midwest’s goal is to give your current and prospective customers an excellent experience every time. We recognize the importance of the customer/prospect business equation and that they are an extension of your company. Our operators can influence a caller’s satisfaction by handling calls in a professional, knowledgeable, and friendly manner – just like you do during office hours. Our operators impress customers and capture prospects when you and your staff are busy doing what you do best to generate revenue. This is what makes Answer Midwest stand out, and thus, makes a great partnership with Nexstar.
Answer Midwest has once again been awarded the 2015 Award of Excellence by The Association of TeleServices International. ATSI is the international agency that sets the standard for the industry. Our answering service has won this prestigious Award of Excellence for 14 consecutive years, from 2002-2015.
This is the greatest honor one can be presented within the answering service community. It is international recognition for the highest level of customer service throughout every aspect of a caller’s experience.
The process to evaluate and award recipients is as follows. A panel of independent judges is contracted by ATSI to evaluate. Providers are judged on courtesy, response time, accuracy and overall service to their clients. The award is presented annually to the best telecommunications and call center services in North America and the UK.