When your customer picks up the phone to call your business, they deserve quality service that makes them feel heard. At Answer Midwest, we reach for one goal: connecting your customers to your business. Everything we do, from our on-boarding process to how our customer service representatives answer the phone, maintains that standard. As your supportive partner, we work hard to be a continuation of your company culture through two primary methods.
Team training and process: Training for our customer service representatives is specifically designed based on your business so it is relevant to your customers’ needs. We tailor our communication styles to match your own. For example, when our representatives answer calls on your behalf, they give a customized greeting that tells the customer they’re speaking with an extension of your company. We continually monitor calls to ensure the highest level of quality. Our thorough training process helps us seamlessly align with your business’s voice and vision.
The latest technology: Because we are a continuation of your business, our technology is always up to date. Our systems are state-of-the-art, with backup systems to ensure you have 24/7 coverage. During a call, a custom screen displays information about your business to the customer service representative, so they’re fully equipped to handle the customer’s needs. All call information is logged into our database for future reference and quality assurance. Our tech forward approach means we engage with your stakeholders in the same way you do.
We know that your business has its own unique culture. Whether you look to Answer Midwest for supplemental coverage, after hours business availability, or exclusive reception services, we want to be stewards of your company’s reputation when communicating with your customers. Our process is designed with that standard in mind.
Contact our team today to talk about partnering with us.