Researchers at the Wharton School of Business at the University of Pennsylvania confirmed what we at Answer Midwest have known all along: call center employees, when recognized by management, are 50% more effective than those who work in a negative work environment.
We don’t need data to tell us that recognizing and supporting our team members is the right thing to do — after all, we always operate on the golden rule. Here are a couple of ways we recognize our employees year-round.
1. Recognizing the individual
Positive vibes start at the individual level. We know our people are the most important part of our company, and we try to recognize them at every opportunity. We take the time to send our employees personalized thank-you notes when they go above and beyond, so all our team members know their hard work is appreciated.
We’re proud of each and every team member, so we go to great lengths to spotlight them on our Facebook and LinkedIn and elsewhere. One of our recent spotlights was for one of our customer service representatives, Pam, who turned the positivity back at us: “When I get to go to the office, it feels like coming home. I love my colleagues and I love my managers — anyone who joins is immediately a part of the family!”
2. Appreciating the team
It takes a village to run a successful business, and so recognizing our employees as a whole is just as important as recognizing them individually. With dedicated team appreciation events and holiday parties, our team members are able to give thanks in each other’s company.
Take a look at the whole team’s joy in the pictures from our last holiday party — the first one we were able to hold after COVID-19 lockdown restrictions were lifted!
3. Giving incentives and bonuses
Last but not least, we know it’s important to recognize employees for their hard work by helping them advance in their careers. There are many advancement paths with rapid promotion opportunities available at Answer Midwest. We also award bonuses for each in-depth compliment given to our team members — and since our team is so great, regularly, we hand out thousands of dollars at staff meetings! The bonus for us is seeing our team’s hard work get recognized by organizations like the Association of TeleServices International and St. Louis Small Business Monthly.
Recently, we asked some of our Answer Midwest team members to share what they were thankful for, with answers ranging from family to opportunities to jobs. With another great year nearly behind us, we’re thankful for all our team!