While businesses are increasingly driven by technology and automation, there are still quite a few industries that rely heavily on ‘person-to-person’ interaction and communication. Sometimes, these roles are a thankless position. It can feel like you are just a cog in a machine, when in fact, customer service representatives are the heart and soul of […]
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Entries by answerdevadmin
How does Answer Midwest generate the service and culture that defines us today? For us, our work starts with the backbone of Answer Midwest: our team. They are the ones who keep the day-to-day running, and we ensure our business supports them back. Whether it’s creating an environment that nurtures opportunity or generating a culture […]
Supporting employees means being there for all of life’s moments — big and small. Though showing appreciation in the little ways is important, it is also important to be there for employees when they truly need support and help to guide them through life’s largest obstacles. At Answer Midwest, we do not just want our […]
Now more than ever, people are searching for meaning and camaraderie from their workplaces. Companies that neglect to appreciate their team members can experience a loss of productivity, morale, and talent. By its very nature, a supportive, positive culture leads to increased peer-to-peer recognition, happiness, retention, engagement, and more! As the Answer Midwest team knows, […]
Researchers at the Wharton School of Business at the University of Pennsylvania confirmed what we at Answer Midwest have known all along: call center employees, when recognized by management, are 50% more effective than those who work in a negative work environment. We don’t need data to tell us that recognizing and supporting our team […]
Self-improvement is more than setting one-time goals to achieve. It’s about the continuous learning goals one sets for themselves! And in today’s workplaces, self-improvement and growth are top-of-mind for many. A 2022 LinkedIn Workplace Learning Report found that employees’ top motivations to learn are connected to their careers. People are looking to stay up to […]