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Answer Midwest, Inc. of Alton, IL has been honored with the exclusive ATSI 2024 Award of Excellence for the 23rd year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and […]
The Golden Rule — “Do unto others as you would have them do unto you.” — is a simple yet profound idea carried across generations. It embodies empathy and consideration for others, as well as ourselves. When put into practice, the Golden Rule can positively transform relationships, workplaces, and even communities. For Answer Midwest, the […]
Work can be stressful — looming deadlines, tasks gone wrong, and a never-ending to-do list make it sometimes feel like there aren’t enough hours in the day. While it may be tempting to power through, the truth is that when our minds are not at their best, neither is our work. Stress and poor mental […]
While businesses are increasingly driven by technology and automation, there are still quite a few industries that rely heavily on ‘person-to-person’ interaction and communication. Sometimes, these roles are a thankless position. It can feel like you are just a cog in a machine, when in fact, customer service representatives are the heart and soul of […]
How does Answer Midwest generate the service and culture that defines us today? For us, our work starts with the backbone of Answer Midwest: our team. They are the ones who keep the day-to-day running, and we ensure our business supports them back. Whether it’s creating an environment that nurtures opportunity or generating a culture […]
Supporting employees means being there for all of life’s moments — big and small. Though showing appreciation in the little ways is important, it is also important to be there for employees when they truly need support and help to guide them through life’s largest obstacles. At Answer Midwest, we do not just want our […]
Now more than ever, people are searching for meaning and camaraderie from their workplaces. Companies that neglect to appreciate their team members can experience a loss of productivity, morale, and talent. By its very nature, a supportive, positive culture leads to increased peer-to-peer recognition, happiness, retention, engagement, and more! As the Answer Midwest team knows, […]
Researchers at the Wharton School of Business at the University of Pennsylvania confirmed what we at Answer Midwest have known all along: call center employees, when recognized by management, are 50% more effective than those who work in a negative work environment. We don’t need data to tell us that recognizing and supporting our team […]