The Golden Rule: Our Guiding Principle
The Golden Rule — “Do unto others as you would have them do unto you.” — is a simple yet profound idea carried across generations. It embodies empathy and consideration for others, as well as ourselves. When put into practice, the Golden Rule can positively transform relationships, workplaces, and even communities.
For Answer Midwest, the Golden Rule is a consistent practice and promise. It ensures that our clients can rely on us as an extension of their teams and values and that their customers will always be treated with the utmost professionalism and care. The practice also takes care of our team, fostering a culture of mutual respect, open communication, and appreciation for diverse perspectives.
Why Follow the Golden Rule
Applying the Golden Rule doesn’t need to be complex.
Often, the Golden Rule can be simplified to one question: “How would I want to be treated in this circumstance?” Putting ourselves in the other person’s shoes allows us to navigate even the most challenging scenarios with compassion and integrity.
When we genuinely treat others how we wish to be treated, we take care of everyone we work alongside, including our clients and their customers. For example, when a customer calls with an issue, this empathetic perspective drives us to listen patiently, communicate clearly, and go the extra mile to find a solution. Similarly, when interacting with our Answer Midwest team, we consider how our actions and words impact each other and think more purposefully about how we can continue to create a supportive, appreciative environment.
5 Ways Answer Midwest Follows the Golden Rule
At Answer Midwest, the Golden Rule is more than just a saying — it’s a way of life. Here are a few ways we put this principle into practice:
- It’s in our mission statement. We start every staff meeting by reaffirming our commitment to treating others as we would want to be treated, setting the tone for all our interactions and decisions.
- It drives every decision we make. From setting fair billing rates to handling customer concerns, we always ask ourselves, “Is this how we would want to be treated?” This question guides us to prioritize respect, empathy, and integrity.
- We review our decisions. To ensure we’re living up to the Golden Rule, we regularly evaluate our calls and identify areas for improvement and instances where we have excelled in providing exceptional, empathetic service.
- Kindness is instilled in our team. We champion a culture where everyone treats each other with reverence, listens to one another’s ideas and feedback, and values diverse perspectives. By embodying the Golden Rule internally, we naturally give our clients the same care and consideration.
- We say thank you. Recognizing our team members’ hard work is crucial to treating them as we want to be treated. From personalized thank-you cards to public recognition, we ensure our associates feel appreciated and encourage a culture of peer-to-peer gratitude.
A Culture of Kindness, Respect, and Continuous Improvement
By weaving the Golden Rule into every aspect of our business, we’ve created a culture of kindness, respect, and continuous improvement that benefits our team and allows us to provide the highest service to our clients and their customers.
The Golden Rule creates a workplace culture filled with positive collaboration and innovation, which translates into higher-quality service and a shared commitment to excellence for our clients. It’s our proven strategy for building a thriving 24-hour business and positioning ourselves for success in an ever-changing business landscape.
