Here at Answer Midwest, we love taking care of our clients’ customers and fulfilling their needs. This wouldn’t be possible without our amazing staff, who always help out with enthusiasm and a smile on their faces, no matter what time of the day or night. Our Employee Spotlight this month showcases Assistant Dispatcher Bailey!
Bailey has been with Answer Midwest for a year and has recently been promoted to Assistant Dispatcher. She takes incoming calls and provides customer service for a variety of companies. As a dispatcher, she also follows the clients’ protocol in making sure that their messages are delivered to them as they desire. “Our business always tries to help the customer to the best of our ability,” she said. “We always want to have a nice tone, positive attitude, and make sure that the caller feels comfortable and that their needs have been addressed!”
A native of East Alton, Bailey attended Roxana Schools and is a graduate of Roxana High School. She is currently working on her second year of college at Lewis & Clark Community College and plans on getting an associates degree in science and will begin working on her elementary education degree.
Bailey was drawn to Answer Midwest when one of her friends mentioned working here. “My friend thought that I would be good at customer service and thought that I would be friendly to the customers. I immediately applied and ended up getting hired,” she said. “I love the people I work with, and I like coming to work and knowing that I will be working in a positive environment. Since I am a full-time college student, it’s also very nice that they are willing to work around my school schedule!”
Ambitious and hard-working, Bailey is in the process of completing the training for another promotion to Main Dispatcher. She is hoping to receive this promotion in the next few weeks!
Her ambition doesn’t just stop at her job. Bailey drive and motivation have led her to Jamaica for a week to do mission work in which her group helped rebuild an orphanage, conducted street ministry and taught at different schools. “It was an incredible experience to engage in the culture there,” she said. “I will always remember that trip as one of my best summers ever!”
Bailey also went to Washington D.C. three years ago for a conference in leadership training. “I stayed for a week and went to seminars and got to sight-see all the different monuments,” she noted. “The last day of the conference was July 4th, and the group and I got to see the fireworks on the Potomac River in a Double-Decker boat. It was a great way to finish up the conference and celebrate our freedom.”
When Bailey isn’t assisting our clients’ customers or handling calls, she can be found spending time with her big family, her amazing friends, and her golden retriever-lab mix Ollie and her Calico cat Angel.
Want to know more about Answer Midwest? Call us at (618) 463-2430