A Quarter Century of Excellence: Answer Midwest Wins ATSI’s Titanium Award

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Answer Midwest, of Alton, IL, has been honored with the exclusive ATSI 2026 Award of Excellence for the 25th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services, including telephone answering and message delivery across North America and the UK. Answer Midwest, Inc. was presented with the award at ATSI’s 2026 conference in Tampa, FL.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria include: 

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“Year after year, the ATSI Award of Excellence (AOE) serves as a powerful benchmark for customer service success. Now in its 30th year, this program gives our members a chance to celebrate what’s working, identify areas for improvement, and strengthen their commitment to service quality. With every call graded by an unbiased third party, participants demonstrate to their clients and employees their commitment to quality. Companies that earn this recognition are not just delivering excellent service; they’re setting the standard. “At ATSI, we’re proud to offer a program that continues to challenge and inspire our members,” says ATSI President Ryan Ambs.

The award began 30 years ago as a means to improve the overall quality of the call center industry by establishing expectations and metrics to ensure a successful call-handling experience.  

Now a twenty-five-time winner, Answer Midwest, Inc. earned the Titanium Award.   ATSI extends its congratulations to the staff of Answer Midwest, Inc. on their proven quality service to their customers. 

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator-based services, including call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services, among others.