We at Answer Midwest strongly believe in taking good care of our clients’ customers with our exemplary customer service. Day or night, we pick up and answer with a smile, happy and enthusiastic to serve. We really feel that our wonderful employees make all the difference in our customer service and satisfaction. This month for our Employee Spotlight, we are proud to showcase Leah Zirkelbach, one of our main dispatchers here at Answer Midwest!
Leah has been with us for one year and was promoted just recently to the role as one of our main dispatchers. “My role is to take incoming calls, screen them, and get the message to the appropriate person based on the criteria that has been set by our clients,” Leah said. “I also try to help both the caller and our clients as much as possible, whether it’s an office message or a major emergency call.”
Leah joined the Answer Midwest team for many reasons. “Initially, my mom heard about Answer Midwest at her office. She’s a nurse practitioner, and the people in her office referred me to the company,” said Leah. “I discovered that I really like it at Answer Midwest! I have great co-workers and management. Everyone is really down to earth here, and it’s also close to home.”
Most of all, Leah loves helping people in need. “Every caller is in need of something, and even the callers that think we are ‘just’ an answering service end up realizing that we play a key role in helping them,” she said.
A graduate from Lewis & Clark Community College, Leah grew up in Bethalto and fondly remembers spending time with her grandparents. “I had the best times as a child camping on weekends and holidays with Grams and Grandpa! Our favorite spots were in Vandalia and Nashville, Illinois,” said Leah.
Leah recently got married this year as well! “I married my husband in April, though we have been together for six years,” she said. “We went to Mexico with our family and close friends for our ceremony. I have never really traveled much, but going to Mexico was amazing!” Leah and her husband don’t have children yet, but their Chihuahua wiener dog, Lucy, tends to think that she is their child.
When Leah isn’t helping those in need at her job, she can be found outside. “I’m an outdoor girl! I love fishing, camping, boating, four-wheeling, hunting, and anything that keeps me outside,” Leah said. “I especially like gardening and working in the yard.”
Want to know more about Answer Midwest? Just give us a call at (618) 463-2430! No matter what hour of the day or night, we pick up!