Answer Midwest Earns 15th ATSI Award

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We are happy to announce that Answer Midwest, Inc. has earned the Association of Teleservices International Diamond Plus Award for fifteen consecutive years. 

 

“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria.” Says ATSI President Jeffrey W. Zindel, “Companies that earn this award are continuously focusing on delivering first class service to their customers. It is truly an honor!”

 

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

  •  Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

We are incredibly proud and honored to have earned this prestigious award for the 15th year! Answer Midwest takes great pride in our employees and their ongoing excellent service skills. Thank you all for your continued support!

Answer Midwest Newsletter – Volume 5

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Your Business and the Changing Seasons

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The leaves are changing, the jackets and jeans are coming out of storage and the phones are starting to ring off the hook. Welcome to fall, the beginning of the holiday season, and the craziest time of year for many businesses. Myriad companies will enjoy record sales through December. The weather makes for a busy time in the plumbing, heating and cooling and contracting industries. The countdown to Christmas has everyone scrambling to purchase gifts from retailers and gift cards from restaurants. This is the time to be fully available to your customers or risk certain social media backlash.
This is also the time that calls for family dinners, holiday celebrations and weekend getaways. We all want to enjoy the extra revenue brought on by the fruits of our labor, but how do we also enjoy our family and friends during this spectacular time of year? How does one resolve both professional and personal urgency? You could hire an extra employee to be on call and watch the extra revenue slip through your fingers. You could spend time with your family by sacrificing excellent customer service, only being available during the hours of 9-5 and weekdays. Then watch as the customer complaints pile up and the referrals stop coming in.
Or you could try hiring an answering service this holiday season. Let the operators be available to your customers every moment of every day. Watch your sales and customer satisfaction go through the roof! And your spouse, grandmother and children won’t know what to do with all of the extra time they have with you.

Answer Midwest Now a Part of Nexstar Network

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Answer Midwest is very proud to announce our new venture with Nexstar Network. We are working together as a part of their Strategic Partner Program. Nexstar is a company that partners with nearly 500 top independent home services contractors. This includes plumbers, heating and air conditioning professionals and electrical trades workers. Nexstar was founded and is owned by members.

 

Answer Midwest’s goal is to give your current and prospective customers an excellent experience every time. We recognize the importance of the customer/prospect business equation and that they are an extension of your company. Our operators can influence a caller’s satisfaction by handling calls in a professional, knowledgeable, and friendly manner – just like you do during office hours. Our operators impress customers and capture prospects when you and your staff are busy doing what you do best to generate revenue. This is what makes Answer Midwest stand out, and thus, makes a great partnership with Nexstar.

 

Answer Midwest Receives International Recognition…AGAIN!

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Answer Midwest has once again been awarded the 2015 Award of Excellence by The Association of TeleServices International. ATSI is the international agency that sets the standard for the industry. Our answering service has won this prestigious Award of Excellence for 14 consecutive years, from 2002-2015.

 

This is the greatest honor one can be presented within the answering service community. It is international recognition for the highest level of customer service throughout every aspect of a caller’s experience.

 

The process to evaluate and award recipients is as follows. A panel of independent judges is contracted by ATSI to evaluate. Providers are judged on courtesy, response time, accuracy and overall service to their clients. The award is presented annually to the best telecommunications and call center services in North America and the UK.

 

Congratulations to Our Winner

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Congratulations to Tricia Whelan,

Vice President of Lindell Bank!

 

Tricia was the winner of our iPad giveaway.  Lindell Bank is a full service Bank offering all types of loans, merchant card services, remote deposit capture, and cash management services.

 

Thank you so much to all who took time to fill out the Answer Midwest Survey. Your feedback enables us to continue to provide quality service. This also allows us to make changes to better accommodate you and your customers.

 

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Answer Midwest Newsletter – Volume 3

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Spring Forward

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Looking forward to Spring and Summer, we would also like to focus on the many businesses that will be “blooming” in the coming months. Many seasonal businesses have a one-chance opportunity to get customers on board to sign a service contract for the rest of the season.  While not all businesses lose a full season from one missed call, every lost customer is lost revenue.

 

Nine out of ten customers will call a competitor if you do not answer your phone the first time. This adds up to an enormous loss of revenue if your business does not have the competitive edge of being on call twenty-four hours a day. Step into Spring with a plan to generate more revenue, to have available a twenty-four hour customer service department and to afford yourself more personal freedom. You can have it all! 

Answer Midwest Wins Best in Customer Service Award Again

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Answer Midwest is very proud to announce our third win for Best in Customer Service in the St. Louis area. We would like to thank our knowledgable, highly trained telephone operators for their tireless work. We also credit our management staff for continuing to set such a high standard for customer service in our industry. This award, through St. Louis Small Business Monthly, is a special honor. We greatly appreciate our valued clients, friends and family members for their continued support. Answer Midwest will continue to provide the absolute Best in Customer Service!

 

Click here to see a list of 2015’s winners.

Thank You For Your Support

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Today we want to send out a big THANK YOU to families of our wonderful staff. When the weather gets crazy our Answer Midwest team goes on overdrive working long days and lots of extra hours, so we can help our clients .  The winter storms in the east and south have kept us extremely busy with our clients working out of those areas. Not only does our team continue to step up to the plate, but they’ve received tremendous support from their spouses, parents, etc. as they’ve taken on more hours and return home exhausted after a long day. THANK YOU AGAIN FOR ALL OF YOUR SUPPORT!