The New Year is upon us again! Many business owners saw great increases in revenue, customer retention and call volume last year. The economy is continuing to do well, consumers are spending money and our heads are spinning from the chaos and long hours required to run a business over the holiday season. Although this should be a time when everyone is full of joy and cheer, the long lines at stores, waiting for service and excessive hold time on phone calls puts consumers on edge. The age old question is how do I keep my customers satisfied without hiring a team of receptionists and customer service agents? Answer Midwest has compiled a list of ways outsourcing a call center can keep revenue and customer retention up indefinitely.
1. An answering service makes you available to your customers 24 hours a day, 7 days a week and 365 days a year. With 24 hour service, your customers can rest assured knowing you are there when they need you. 75% of your customers believe it takes too long to get past an answering machine and to a live person.
2. You can take a break. You can leave the office early if need be without fear of missing a call from a prospective customer. You can go on a vacation. Many of our clients at Answer Midwest have the ability to do business from overseas, out of state, from their couch. Your customers are greeted with a warm, welcoming voice and our operators give them the assistance they are seeking. We then get the message immediately to you, in whatever form you wish to receive it. Text message, email, voicemail, fax, etc. You have all of the information you need at all times to provide excellent customer care.
3. Our services are cost effective. The cost of hiring even one extra person can be overwhelming. With taxes, insurance, vacation, etc., imagine what you would pay to have a receptionist or customer service agent on staff 24 hours a day. Our services are a very small fraction of that cost, with equal payout for your company. Many business owners don’t realize just how affordable an answering service is. Give us a call to get a quote so you can see just how invaluable this service will be for your business. 618-463-2430
4. Our agents are highly trained to answer questions and take information regarding your specific industry. We work with you to create a template for exactly how you would like our operators to interact with your customers. Our conversations are always natural and professional. It is like having a customer service professional on site every hour of the day. This makes your customers excited to refer you to friends and family, knowing they are in good hands.
5. Repeat customers come back because they receive immediate assistance. They receive answers to their questions, a live person to listen their problems and immediate issue resolve. 3 out of 5 Americans would try a new brand or company for a better service experience. Be the company the customers run to, not away from.
80% of companies say they deliver “superior” customer service, while only 8% of their customers agree. Answer Midwest has proven our superior customer service year after year, and we thrive on helping our clients improve theirs. Make your focus on the customer experience in 2015 and see this year be the most productive.
Whether you’ve been in business for a few months, a few years, or a few decades, a growing business is always good. While you and your team are no doubt working hard to achieve your goals, satisfy your customers, and grow even more, sometimes you can get inundated with projects and calls from clients and potential customers, making it difficult and even exhausting to constantly stop what you’re doing and answer the ever-busy phone.
If you want to reduce your stress and make life easier on yourself and your employees, consider utilizing our exemplary services at Answer Midwest!
So why should you consider using our services for your business? Find out 3 great ways we can help you grow your business below!
You Can Attend to the Matter at Hand – Your customers are incredibly important to you and your business, they all need attention and most need it right now, but you can only be so many places at once. That’s why we’re here to help. One thing every business owner needs is time. By tending to your callers we give you more precious time to focus on the tasks that you have at hand. We’ve all been there, you’re desperately trying to work on a project or tend to a customer but your phone won’t stop ringing. It’s very distracting….we know. Your customers and your business need your full, undivided attention, and it’s actually possible to provide that. Let us attend to your customers and give them our undivided attention while you work hard and without distraction!
We Save You Time and Money – When you stand back and look at the big picture, a live answering service is an excellent alternative to hiring part time or temporary help or taking a current employee away from their duties to answer the phone. For a surprisingly low cost we will standby 24/7/365 to help when you need us. We also will answer any calls you may receive during holidays, saving you money you might potentially lose while you and your employees enjoy time off with your family and friends.
We Are There During Unexpected Weather – Things happen. Sometimes you or your employees get stuck in traffic or can’t make it into work because last night’s snowstorm made your roads completely impassable. With Answer Midwest at your side, you no longer have to worry about having to brave the bad weather or speed to work to answer the phones for your customers. We take care of all of your calls no matter what the weather is like out there.
We never close!
Ready to help your business grow? Want more information? Just call us at (618) 463-2430. We pick up, no matter what!