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Scary Times Approaching for Retailers!

Forget the candy corn, Answer Midwest has the perfect Halloween treat for your favorite retail worker. With the busy season approaching, consider “Retail Rollover” for those frantic folks who are spending Halloween thinking about cloning themselves for the holidays.

The Answer Midwest “Rollover” plan lets you set company phones to roll over to a friendly operator if no one answers by the third or fourth ring (which ever you select). No more interrupting a customer or stopping a sale in order to answer the phone. We answer the easy questions, dodge the telemarketers, and put everything into an e-mail that’s available the minute you are done with the current customer. It is a delightful treat!

Call Answer Midwest today at 618-463-2430 for more information.

3 Ways Answer Midwest Helps You Rake in Revenue During the Holidays

It’s December, and the holiday season is finally upon us, which means that it’s not only the most wonderful time of the year, but it’s also the time of the year in which you could rake in a lot of profit. With the holiday season, though, comes those days that everyone wants and deserves off, along with increasingly colder weather and a greater propensity for sickness.

How do you keep your employees happy, healthy, and safe this holiday season without hurting your sales or forcing your employees to work overtime?

Answer Midwest can help! See the 3 big ways we can help your company make some holiday money below!

Your Company Will Never Miss a Call – Statistics show that 66% of holiday calls will be sent to a voicemail, 19% will go to an automated message or no response, and only 14% of callers will hear an actual person on the other end of the phone. For many industries, it’s expected that the office will be closed during the holidays; however, most businesses still receive calls on a federal holiday, which could lead to a major sale or a much happier client. What is the cost of a satisfied client or a big sale? Much less than you might think.

Your Employees Stay Happy – The holidays are a busy, stressful time for everyone, and your employees want (and deserve) to spend time with their friends and loved ones at that time. Besides, pushing your employees to work on the holidays, even for extra money, is a good way to burn them out and push them out the door, resulting in lowered or lost productivity and revenue loss. With Answer Midwest, you can give your employees a chance to rest without your business losing money. We will help you keep your productivity levels high while you allow your coworkers to enjoy the holidays so that they may return to work with continued high productivity levels.

You Don’t Have to Scramble If Employees Are Sick – As the cold weather starts to creep in the area, people will have a higher propensity to get sick. Sadly, the holiday season is the worst time to be short-staffed and to keep your customers waiting, but with Answer Midwest on your side, this doesn’t need to be an issue. If an employee calls in sick, you can rely on us to take any calls while your other employees can continue serving your customers. We can do anything you might need us to do, all while ensuring that your customers are happy and satisfied. Just keep us informed as to who is absent, and we can take care of the rest!

Is your company ready for the holiday season? If not, give us a call today at (618) 463-2430 for more information. Let us help you relax a bit more this holiday season while keeping customers content!