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Answer Midwest Earns 15th ATSI Award

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We are happy to announce that Answer Midwest, Inc. has earned the Association of Teleservices International Diamond Plus Award for fifteen consecutive years. 

 

“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria.” Says ATSI President Jeffrey W. Zindel, “Companies that earn this award are continuously focusing on delivering first class service to their customers. It is truly an honor!”

 

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

  •  Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

We are incredibly proud and honored to have earned this prestigious award for the 15th year! Answer Midwest takes great pride in our employees and their ongoing excellent service skills. Thank you all for your continued support!

Answer Midwest Receives International Recognition…AGAIN!

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Answer Midwest has once again been awarded the 2015 Award of Excellence by The Association of TeleServices International. ATSI is the international agency that sets the standard for the industry. Our answering service has won this prestigious Award of Excellence for 14 consecutive years, from 2002-2015.

 

This is the greatest honor one can be presented within the answering service community. It is international recognition for the highest level of customer service throughout every aspect of a caller’s experience.

 

The process to evaluate and award recipients is as follows. A panel of independent judges is contracted by ATSI to evaluate. Providers are judged on courtesy, response time, accuracy and overall service to their clients. The award is presented annually to the best telecommunications and call center services in North America and the UK.

 

Answer Midwest Receives International Recognition

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At Answer Midwest we often brag that our service team provides clients the best service available in the nation. While we knew it was true, it sure was great to have our faith in the staff confirmed by a panel of independent judges.

 

The Association of TeleServices International (ATSI) has awarded Answer Midwest the 2014 Diamond Plus Award for winning the Award of Excellence more than 12 years in a row. Of the 2,700 answering services in the United States, only 13 have won as many consecutive years as Answer Midwest.

 

A panel of independent judges is contracted by ATSI to evaluate. Providers are judged on courtesy, response time, accuracy and overall service to their clients. The award is presented annually to the best telecommunications and call center services in North America and the UK.

 

“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in the industry. Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience, it’s quite an honor,” says ATSI President Sharon Campbell.

Answer Midwest Wins the National Award for Excellence 12 Years in a Row!

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Here at Answer Midwest, we strive on a daily basis to make sure that you, our client, are receiving the best service possible. We make sure that every caller of yours is happy that they are doing business with you and that your every need is catered to and considered. We want to provide you with the highest quality of caller professionalism, service, responsiveness, and comfort, and we make it a point to reach for this goal on a daily basis.

How honored were we when we learned that we were being recognized and rewarded for our hard work!

The Association of TeleServices International has recently given us The Diamond-Plus Award of Excellence for customer service for the 12th year in a row! This is quite an honor for us all here at Answer Midwest. For the past twelve years, we have had to pass stringent testing by an independent panel of judges. The judges rated our call-handling skills in the realms of courtesy, accuracy, professionalism, response time, making our customers feel comfortable, and our overall service to our clients’ callers.

We are so proud to continue this tradition of quality and superior customer service and so honored to have received this award for the 12th consecutive year. Our goal each and every day is to make every single caller happy and satisfied that they are doing business with our clients, and that our agents, who continually train and are unwaveringly committed to our clients, provide the highest quality of service, responsiveness, and caller professionalism for our clients and their callers. To us, receiving this award exemplifies that we are adhering to our motto every day – “Real people. Real time. All the difference!”

If you’re looking for a full-service, 24/7 live operator call-handling service company that stands out from the crowd and provides you with superior service, then we are the company for you!

Give us a call at (618) 463-2430 for more information! Remember, our only limitation is your imagination!