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Your Business and the Changing Seasons

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The leaves are changing, the jackets and jeans are coming out of storage and the phones are starting to ring off the hook. Welcome to fall, the beginning of the holiday season, and the craziest time of year for many businesses. Myriad companies will enjoy record sales through December. The weather makes for a busy time in the plumbing, heating and cooling and contracting industries. The countdown to Christmas has everyone scrambling to purchase gifts from retailers and gift cards from restaurants. This is the time to be fully available to your customers or risk certain social media backlash.
This is also the time that calls for family dinners, holiday celebrations and weekend getaways. We all want to enjoy the extra revenue brought on by the fruits of our labor, but how do we also enjoy our family and friends during this spectacular time of year? How does one resolve both professional and personal urgency? You could hire an extra employee to be on call and watch the extra revenue slip through your fingers. You could spend time with your family by sacrificing excellent customer service, only being available during the hours of 9-5 and weekdays. Then watch as the customer complaints pile up and the referrals stop coming in.
Or you could try hiring an answering service this holiday season. Let the operators be available to your customers every moment of every day. Watch your sales and customer satisfaction go through the roof! And your spouse, grandmother and children won’t know what to do with all of the extra time they have with you.

3 Ways Answer Midwest Helps You Rake in Revenue During the Holidays

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It’s December, and the holiday season is finally upon us, which means that it’s not only the most wonderful time of the year, but it’s also the time of the year in which you could rake in a lot of profit. With the holiday season, though, comes those days that everyone wants and deserves off, along with increasingly colder weather and a greater propensity for sickness.

How do you keep your employees happy, healthy, and safe this holiday season without hurting your sales or forcing your employees to work overtime?

Answer Midwest can help! See the 3 big ways we can help your company make some holiday money below!

Your Company Will Never Miss a Call – Statistics show that 66% of holiday calls will be sent to a voicemail, 19% will go to an automated message or no response, and only 14% of callers will hear an actual person on the other end of the phone. For many industries, it’s expected that the office will be closed during the holidays; however, most businesses still receive calls on a federal holiday, which could lead to a major sale or a much happier client. What is the cost of a satisfied client or a big sale? Much less than you might think.

Your Employees Stay Happy – The holidays are a busy, stressful time for everyone, and your employees want (and deserve) to spend time with their friends and loved ones at that time. Besides, pushing your employees to work on the holidays, even for extra money, is a good way to burn them out and push them out the door, resulting in lowered or lost productivity and revenue loss. With Answer Midwest, you can give your employees a chance to rest without your business losing money. We will help you keep your productivity levels high while you allow your coworkers to enjoy the holidays so that they may return to work with continued high productivity levels.

You Don’t Have to Scramble If Employees Are Sick – As the cold weather starts to creep in the area, people will have a higher propensity to get sick. Sadly, the holiday season is the worst time to be short-staffed and to keep your customers waiting, but with Answer Midwest on your side, this doesn’t need to be an issue. If an employee calls in sick, you can rely on us to take any calls while your other employees can continue serving your customers. We can do anything you might need us to do, all while ensuring that your customers are happy and satisfied. Just keep us informed as to who is absent, and we can take care of the rest!

Is your company ready for the holiday season? If not, give us a call today at (618) 463-2430 for more information. Let us help you relax a bit more this holiday season while keeping customers content!