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Your Business and the Changing Seasons
The leaves are changing, the jackets and jeans are coming out of storage and the phones are starting to ring off the hook. Welcome to fall, the beginning of the holiday season, and the craziest time of year for many businesses. Myriad companies will enjoy record sales through December. The weather makes for a busy time in the plumbing, heating and cooling and contracting industries. The countdown to Christmas has everyone scrambling to purchase gifts from retailers and gift cards from restaurants. This is the time to be fully available to your customers or risk certain social media backlash.
This is also the time that calls for family dinners, holiday celebrations and weekend getaways. We all want to enjoy the extra revenue brought on by the fruits of our labor, but how do we also enjoy our family and friends during this spectacular time of year? How does one resolve both professional and personal urgency? You could hire an extra employee to be on call and watch the extra revenue slip through your fingers. You could spend time with your family by sacrificing excellent customer service, only being available during the hours of 9-5 and weekdays. Then watch as the customer complaints pile up and the referrals stop coming in.
Or you could try hiring an answering service this holiday season. Let the operators be available to your customers every moment of every day. Watch your sales and customer satisfaction go through the roof! And your spouse, grandmother and children won’t know what to do with all of the extra time they have with you.
AM Fans – Volume 2
The bottom line for business is keeping expenses down and customer satisfaction up. AM Fans know that having dedicated staff always available and completely focused on customer calls is a very affordable service that pays off in big ways. Here’s what Answer Midwest customers say about getting the help you need to grow your business:
“Record keeping is huge in my industry. Answer Midwest is great at this.” Rob Honke with Honke Properties, fan of Answer Midwest for 20 years
At Answer Midwest we document, record and store your phone calls on archival media for 7 years. Our staff is meticulous and detail-oriented when speaking with your customers, ensuring that we deliver accurate information to the correct person every time. Our management staff continually monitors operator calls to guarantee our standards are continually met.
“It’s not as scary or expensive as you think. I made money off of it from the first month.” Jon Stobbs, principal attorney with Stobbs Law Office, fan of Answer Midwest for 5 years
We are more than happy to put together a program for you that fits your company’s budget. Most people are surprised at how affordable our services are and the return they get on the investment. Having a 24 hour phone service can significantly boost both sales and customer retention. Having a live person available at all times shows potential customers that you will always be there when they need you.
Call Answer Midwest today at 618-463-2430 for more information.
Look out for our next installment of AM Fans coming soon!