We are happy to announce that Answer Midwest, Inc. has earned the Association of Teleservices International Diamond Plus Award for fifteen consecutive years.
“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria.” Says ATSI President Jeffrey W. Zindel, “Companies that earn this award are continuously focusing on delivering first class service to their customers. It is truly an honor!”
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
We are incredibly proud and honored to have earned this prestigious award for the 15th year! Answer Midwest takes great pride in our employees and their ongoing excellent service skills. Thank you all for your continued support!