TESTIMONIALS

“As a small property management company, we are on the run in and out of the office all day. I rely on Answer Midwest to be my receptionist and keep me informed, answer caller’s basic questions and be there when I can’t. It is so nice to know that we are covered 24/7 by a staff as professional and courteous as the operators at Answer Midwest. Over the years they have become more than an employee – I consider them friends.”  AM Fan Since 2006

“After servicing the local community for 104 years, we are very careful about whom we allow to take our calls. We are from the old school and don’t change easily but we have come to rely on Answer Midwest to cover us when we are busy with a family or a funeral. We finally trust someone more than a family member to take our calls.” AM Fan Since 1992

“Answer Midwest has been a trusted business partner since 2008. After hours, I rely on their Operators to qualify a variety of emergencies and convey the information to my Dispatcher.  Answer Midwest enables me to be a 24/7/365 service company – never missing a call or an opportunity.  I can highly recommend their services.”  AM Fan Since 2008

“We rarely have an issue. If we do, Answer Midwest gets right on it and makes it right. They are the best answering service we have ever used. They deserve every award they have ever won!” AM Fan Since 2007

“We have been really impressed with the level of service at Answer Midwest. They have been very friendly, easy to work with, and exceptionally professional. Anytime we need anything, one phone call and it is taken care of.” AM Fan Since 1995

“As the Macoupin County Coroner, co-owner of three funeral homes, and a member of the Disaster Mortuary Operational Response Team (DMORT), my schedule is busy and my out-of-town travel is unpredictable. Answer Midwest has been handling my calls since 2006. I recommend Answer Midwest to anyone needing an answering services that will reflect a warm and caring way of doing business. We trust them to handle our calls, and you can, too.” AM Fan Since 2006

“Over the years we have come to rely on Answer Midwest and their attendants to keep us informed of the temperament of our customer base. Since we began the process of follow-up calls to our service department customers we have seen our GM ranking rise and remain at the highest levels. It is amazing what just a little bit of attention will do to change an attitude.” AM Fan Since 1996

“We have chosen Answer Midwest over many other available alternatives to provide after-hours support for our customer service and help desk. It has allowed us to lower our costs, increase our responsiveness and raise customer perception in a fast, effective and cost-effective manner.” AM Fan Since 2004

“We have been very pleased with the services Answer Midwest has provided for our after-hours emergency services program. They have proven to be a key factor in helping us to manage our rapid growth – growth so rapid that our parent company, R.W.E., was recently recognized as the fastest growing business worldwide. We are also thrilled to have found that we can outsource to a local American firm, keeping the quality we need and taking advantage of the cost effectiveness of the new technologies available.” AM Fan Since 2004

“Since we opened our first location, we have used Answer Midwest for our after hours calls. The company’s operators are courteous, helpful and professional, whether they are dealing with a death call or an inquiry for a visitation. Knowing their professional people are there allows me to concentrate on the work I love and trained for.” AM Fan Since 2001

“We have been using Answer Midwest since our opening, and we have never had a caller greeted with a recorded voice. We have learned that we can rely on and trust them to do the right thing for both the caller and Cathy Williams & Sons. They are a key part of not only our team, but our family.” AM Fan Since 1999

“As highly trained professionals we only generate income when we are in front of the customer. Answer Midwest allows us to be where the money is and not spend our time covering the phones. We would have to spend a fortune to duplicate their services.” AM Fan Since 2007

“We are an emergency response, clean-up company. As such, we must be available 24/7 with the right people notified in the correct manner. Answer Midwest is there when we can’t be, and they make sure that the correct key people are notified. Most importantly, their detailed record-keeping protects us with a paper trail to prove how we responded and when.” AM Fan Since 2001

“We are a small residential and commercial plumbing company. Answer Midwest is our office staff. They take our calls, calm our customers and let them know that we do care about their needs. There is no way I can provide the service Answer Midwest provides for the cost. I would spend over $30,000 a year to replace their around-the-clock call coverage.” AM Fan Since 1994

“Answer Midwest has helped our business grow by being thorough and quick, getting the message to the correct person. They maintain our high level of quality even when we aren’t available.”  AM Fan Since 1985