OUR PROCESS
STEP 1
For around-the-clock service, the call is immediately routed to our call center. During your business hours you may choose to answer calls yourself.
STEP 2
The call arrives at our 24 hrs. a day/7 days a week call center. During off hours your calls are forwarded to our call center.
STEP 3
Our operator answers the call with a message customized for your business. Redundant systems ensure that your calls are answered around the clock. Our management staff continually monitors operator calls to guarantee our standards are continually met. All calls are recorded for quality assurance and available for future review when necessary.
STEP 4
Throughout the call a custom screen displaying all relevant information about your business appears on the operator’s monitor. If the call requires action on your part, the relevant information is gathered by the operator and entered into our computerized database.
STEP 5
The information is forwarded to you by the method of your choice: PCS, email, alpha-numeric pager, fax, or phone.
STEP 6
Call information is logged into our database and stored on archival media for 7 years. Each session is continually monitored until the message has been delivered.
