EMPLOYMENT
WHAT WE DO
Answer Midwest is an answering service for businesses and physicians nationwide. We are available 24 hrs a day, 7 days a week for our clients. We never close for any reason. Our clients cover a broad spectrum of businesses. We provide each of them the vital first impression of their company and the assurance to their customer that their call is truly important and is being handled effectively, professionally and quickly.
WHAT WE OFFER
Hourly Wages
Starting pay is $17.10 and will increase to $20.60 with additional training.
Incentives and Promotions
There are many opportunities for bonuses and rapid promotions available. Incentives include idea bonus, referral bonus, compliment bonuses, midnight shift differential, on call pay differential, as well as paid training & breaks. Promotions include raises to assistant and main dispatcher positions.
Paid Vacation Time
We offer paid vacation days after one year of service based on the amount of hours worked. We also offer paid sick days.
Insurance
Full time employees are eligible for health, dental and life insurance benefits after probation. Insurance premiums are shared, with Answer Midwest covering 75% of the employee insurance cost.
Holidays
We recognize and pay time and ½ for hours worked on the following major holidays; New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.
Financial Wellness Program
All employees may participate in our financial wellness program SmartDollar. It is free to all employees and offers step-by-step financial coaching on how to handle personal finances. We additionally offer one-on-one personal financial coaching, which would typically cost $100 to $300 per hour at no cost to the employee, to help our team keep their financial lives on track (This is not investment advice but day to day living assistance).
Employee Care Service Program
Personal chaplains are available 24/7 free of cost through Marketplace Chaplains.
Retirement Plan
We offer a Simple IRA with a company matching program.
WHAT WE EXPECT
Every call we take is sensitive and important. Callers select a business based on the level of confidence we exude and the expectations of the service they expect. We have high expectations for our employees and their ability to go above and beyond to better serve our clients.
Dress Code
Casual business appropriate attire allowed and you must be clean and covered.
A Positive Attitude
Gossiping, negative attitudes, rudeness or bickering will not be tolerated.
Attendance
All employees are expected to be on time and present for their scheduled shifts.
Weather
We do NOT accept call offs for bad weather.
Weekends
Since we never close, all employees are required to work some hours that do include both weekends and holidays. We cannot offer positions to those individuals who are unavailable on these days.
Flexibility
Hours vary from week to week according to our call volumes and schedules are posted as early as possible to allow employees to schedule appointments around work. Trading shifts is allowed as needed by employees if approved by management
APPLY NOW
Customer Service Operator Application Instructions:
PLEASE NOTE: You must complete all three steps in order to be considered for employment.
1. Complete the Test Script: This is designed to let us know how you will sound on the phone and allow us to evaluate your grammar, your manner of speaking and the strength of your accent. Please call 618-463-2433 and read the following test script
“Many people believe that communicating effectively is merely a matter of finding and using the right magic words. They believe that if they use certain words in just the right order, they’ll get the results they need.
Unfortunately, these people may be wasting their precious time. Scientific research tells us that attempting to persuade by words alone can be as futile as trying to chop down a tree with a spoon.
In a study at UCLA, researchers found that in face-to-face encounters the actual words we use account for a mere 7% of the way we are perceived. We get most of the message, about 55% from facial expressions and body language. The remaining 38% comes from the quality of the speaker’s voice: pitch, tone, and inflection.
The implications of this are shocking. If anything about your voice is flat or distracting, annoying, or boring, you could be reducing your effectiveness by 38%!
Clearly, it’s not what we say but how we say it that counts.”
2. Typing Test: Go to www.typingtest.com. Take any of the free typing tests on the site. Screenshot your results and EMAIL your screenshot to: applications@answermidwest.com.
3. Online Application: www.surveymonkey.com
If you are called in to an interview, you will need to know the following information:
- NO LATE ADMITTANCE will be allowed for the interview.
- Negative drug test will be required for employment.
- The dress for the interview is business casual.
- If you need to reschedule your interview, call 618-463-9093 to do so.
