Answer Midwest: Customer Testimonials

NEWS!

Take a look at how Answer Midwest has helped other businesses like yours grow and take advantage of new opportunities and imagine the possibilities for your company.

"Over the years we have come to rely on Answer Midwest and their attendants to keep us informed of the temperament of our customer base. Since we began the process of follow-up calls to our service department customers we have seen our GM ranking rise and remain at the highest levels. It is amazing what just a little bit of attention will do to change an attitude."

David Stevenson
Vice President
Quality Pontiac, Cadillac, GMAC

"We have recently began using Answer Midwest to answer our afterhours calls and have been amazed at the results. People are thrilled with the ability to talk to a live person instead of an impersonal machine. For a fraction of the cost of a one-time newspaper ad we are able to immediately respond to our customers for a full month. As a hometown serviceoriented institution we are very pleased with the results we have gained."

Sheree Walker
Sr. Vice President
First Community Bank of Godfrey

"We have chosen Answer Midwest over many other available alternatives to provide after-hours support for our customer service and help desk. It has allowed us to lower our costs, increase our responsiveness and raise customer perception in a fast, effective and cost-effective manner."

Adam Schulz
Director of Customer Services
Aero Group

"We have tried other services and found that Answer Midwest delivers the best service, making the complex into a workable and productive program. They continue to be responsive as we grow, and we find ourselves depending more and more upon them to effectively handle our after-hours calls."

Nick Goodrich
IS/Corp Division Director
Visiting Nurses Association

"We have been very pleased with the services Answer Midwest has provided for our after-hours emergency services program. They have proven to be a key factor in helping us to manage our rapid growth - growth so rapid that our parent company, R.W.E., was recently recognized as the fastest growing business worldwide. We are also thrilled to have found that we can outsource to a local American firm, keeping the quality we need and taking advantage of the cost effectiveness of the new technologies available.”

Robert Birdwell
Operations Manager American Water Works
American Water Resources Inc.

“Since we opened our first location, we have used Answer Midwest for our after hours calls. The company’s operators are courteous, helpful and professional, whether they are dealing with a death call or an inquiry for a visitation. Knowing their professional people are there allows me to concentrate on the work I love and trained for.”

Brian Fine
Owner
Fine-Burke-Staten Funeral Homes

“After serving the local community for 104 years, we are very careful about whom we allow to take our calls. We are from the old school and don’t change easily, but we have come to rely on Answer Midwest to cover us when we are busy with a family or a funeral. We finally trust someone more than a family member to take our calls.”

Paul Sauls
Office Manager
Mark’s Mortuary

“We have always been impressed and reassured with the gentle spirit of the operators of Answer Midwest. They treat every caller with the respect and patience we expect for our clients. When they answer, it is as if they were located in my offices.”

George Paynic
Owner
Paynic Home for Funerals

“We have been using Answer Midwest since our opening, and we have never had a caller greeted with a recorded voice. We have learned that we can rely on and trust them to do the right thing for both the caller and Cathy Williams & Sons. They are a key part of not only our team, but our family.”

Cathy Williams
Owner
Cathy Williams & Sons Funeral Home

“As a shop concentrating on high-quality, rapid response and quality workmanship, Answer Midwest helps us stay on top of our key customers. We depend on them to always be there no matter how busy we might become.”

Terry and Jo Ellen Bush
Owners
Bush Refrigeration

“As highly trained professionals we only generate income when we are in front of the customer. Answer Midwest allows us to be where the money is and not spend our time covering the phones. We would have
to spend a fortune to duplicate their services.”

Rick Kahring
Owner
Explosive Professionals Midwest

“We are an emergency response, clean-up company. As such, we must be available 24/7 with the right people notified in the correct manner. Answer Midwest is there when we can’t be, and they make sure that the correct key people are notified. Most importantly, their detailed record-keeping protects us with a paper trail to prove how we responded and when.”

Mike Donnelly
Division Mgr.
Onyx Industrial Services

“We are a small residential and commercial plumbing company. Answer Midwest is our office staff. They take our calls, calm our customers and let them know that we do care about their needs. There is no way I can provide the service Answer Midwest provides for the cost. I would spend over $30,000 a year to replace their around-the-clock call coverage.”

Mike Neal
Owner
Neal’s Plumbing

Answer Midwest, Inc.
Telephone: 618-463-9093
Toll Free: 800-342-5550
Fax: 618-463-0072
E-mail: garyt@answermidwest.com