Here at Answer Midwest, we love making sure that our clients’ customers are always taken care of and have all of their needs fulfilled. This wouldn’t be possible without our amazing staff, who are always happy and serve our clients’ customers with enthusiasm and a smile on their faces, no matter what time of the day or night. Our Employee Spotlight this month showcases Chrissy Pollock, Senior Dispatcher and soon to be our Office Manager here at Answer Midwest!
Chrissy has been with Answer Midwest for 4 and a half years and has worn several hats while at the company. “I’ve been in training for about a year now on all aspects of running the office,” she says. “I do account programming, the first level of employee performance reports, call-handling, dispatching, and I am also responsible for several reporting functions as well as being the trainer for new employees and new customers learning our systems.”
Chrissy has never been short on ambition and is always in pursuit of knowledge and self-betterment. “There are lots of other things that I’m training on!” said Chrissy. “Basically, I want to be able to know everything there is about keeping this office running smoothly for our Answer Midwest team and for our clients.”
A native of Wood River, Chrissy grew up spending time with her twin brother Chris and racing soapbox derby cars as a child. “I was on the news once when I won a trophy, which was almost as tall as I was,” she said. “That was a pretty cool thing for a kid!”
Chrissy graduated from SIU-E and studied social work, criminal justice, and business at the university. She chose to work at Answer Midwest because she wanted to work with people in an office setting and was looking for a job that would match the need she had. “My best friend Tess had worked at Answer Midwest while she was in school, too, and she told me that it was a great place to work,” said Chrissy. “She was right – I love it here!”
More specifically, Chrissy loves the people most when at her job. “I love both the people I work with as well as the long list of different companies and callers,” she said. “I also enjoy being able to learn new things and share ideas here!”
Chrissy has been married to her husband, Don, for 8 years and together they have two dogs, Leroy the basset hound and Stitch the Shih Tzu. “My husband has been my rock through so many trials – we really are soul mates!” she said. “We don’t have children currently, but we both love kids and definitely see them in our future.”
When Chrissy isn’t happily assisting our clients’ customers or her coworkers, she can be found reading, crocheting blankets, or camping or fishing with her husband. An avid baseball and St. Louis Blues hockey fan, Chrissy also loves to watch her twin brother Chris race on the dirt tracks at TRI City Speedway, being part of her cousin’s free haunted house, Mason Mansion, in Wood River, and being part of the Ladies Auxiliary in Hartford.
Want to know more about Answer Midwest? Call us at (618) 463-2430. We’ll pick up!